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DELIVERY, PAYMENT and RETURNS

SHIPPING and HANDLING

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Delivery Costs

The fee for your order depends on the type of product you are purchasing (in particular, the size and weight of a product).

We use freight companies that are are proven as the leaders in their field 

For larger items within NZ we use Mainstream 

For smaller items within NZ we use Courier Post or NZ Couriers

Delivery charges are shown on checkout and are added to the final price of the item, as shipping fees may depend on the size and weight of items purchased.

 

We reserve the right to refuse orders or negotiate delivery fees. Please donít hesitate to contact us to discuss delivery cost.

 

Export -We are happy to arrange for you. Delivery charges will apply.

GST will not be charged for goods leaving NZ (shipping/Air freight Papers must be supplied).    

We recommend  Davem Worldwide export ,Auckland Airport. Price on application.

We can also deliver to any freight forwarding companies free of charge.

 We carry 99% of all product .

We will send your purchase quickly as soon as payment is received.

For larger products we use Mainstream 

For smaller items we use New Zealand couriers.

WARRANTIES, RETURNS and REFUNDS:

Power Tool Shop will repair, replace or refund (at our discretion) in the case of damaged or faulty goods. We have relationships with many warranty service agents throughout NZ and can direct you to your nearest one.

We will not return or refund on products if you have changed your mind. Please make sure the product you purchase is what you want prior to purchase, read all relevant information on products and warranties and ask questions if you are unsure.

We always strive for 100% customer satisfaction, if you receive any faulty or damaged products be sure to contact us straight away so we can get the issue resolved.

See our contact us page for further contact details.

CONSUMER PRIVACY:

Your privacy is taken very seriously any and all information collected online, including newsletter subscriptions or email addresses will be kept confidential by Powertoolshop and will not be sold, rented, loaned, or otherwise disclosed.

When you visit our website, we record your visit and log the following information for statistical purposes Ė the userís server address, the userís top level domain name (for example .com, .gov, .nz, .uk etc), the data and time of visit to the site, and the type of browser used.

Powertoolshop only records your email address if you send us a message. It is only used for correspondence with you and providing you with information associated with Powertoolshop and it's direct associates.

COOKIES
A cookie is a a brief bit of data that is sent between a web server and a web browser on the userís machine, when the user visits a website. The cookie may be stored on the userís machine while shopping is in progress to keep a reminder of the goods in the shopping trolley or to recognise the user on their return to the shop.  It is NOT an executable program and cannot do anything to your machine.
Note, the website (server) cannot find out a name or email address, or anything about a userís computer, by using cookies. All information obtained is information that you supply by completing forms, e.g. during registration.

PAYMENT AND SECURITY

Powertoolshop.co.nz is an online shop run by POWER TOOL SHOP LIMITED. Cardholder statements and payment records will indicate payment made to POWER TOOL SHOP LIMITED. This is also indicated on the invoice enclosed with the order.
Credit Card details are not stored. The Powertoolshop website uses SSL and all Credit Card transactions are conducted via a third party, Direct Payment Solutions (DPS) on a secure server and PCI compliant.

Prices are in New Zealand dollars and GST inclusive. Local orders include 15% tax (GST), whereas international orders are GST exempt. This is shown on final checkout. All transactions are billed in New Zealand dollars.

ACCEPTED CREDIT CARDS

Visa and Master Cards are accepted

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